At VividDreamer, we offer free shipping for orders within the Uk.

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Refund policy

Thank you for shopping with Vivid Dreamer. We hope you are delighted with your purchase, but we understand that sometimes returns may be necessary. This policy outlines our process for returns and refunds, which are available only for orders shipped within the United Kingdom.

Eligibility for Returns

• Location: Returns are only accepted for orders delivered within the United Kingdom.

• Time Frame: You may return items within 14 days of receiving your order. Returns requested after this period may not be accepted.

• Condition: Items must be unused, unwashed, and in their original condition. Items that have been worn or altered might not be eligible for a refund.

Return Process

1. Request a Return: To initiate a return, please email us at Aivis204@gmail.com within the 14-day return period with your order number and reason for return.

2. Return Authorization: We will provide you with instructions on where to send your return.

3. Shipping Costs: Return shipping costs are the responsibility of the customer.

Refunds

• Once we receive your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7 business days.

• Please note that original shipping costs are non-refundable.

International Orders

We currently do not accept returns for orders shipped outside of the United Kingdom. International customers are encouraged to contact us before purchasing with any questions to ensure satisfaction with the product.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at Aivis204@gmail.com within 48 hours of receiving the product. We will work with you to provide a replacement or refund if necessary.

Contact Us

For questions regarding our refund policy, please reach out at Aivis204@gmail.com.